Terms of service

About these terms

Emazing International Pty Ltd (ABN 14 405 223 923), trading as EIT Professional Tools, supplies specialist industrial tooling from Palm Cove, Queensland. These terms apply to quotations, orders and sales made through this website, by phone or by email. Nothing in these terms excludes or limits any right you have under the Australian Consumer Law.

Quotes and pricing

• Quotes are prepared for the application, sizes and quantities you provide. If those details change, the price and lead time may change.
• Prices are in Australian dollars and exclude GST unless stated otherwise. GST is shown separately on the quotation and invoice.
• Unless a different period is stated, a quote is valid for 30 days from the date it is issued.
• Freight, installation, calibration and on-site support are quoted separately where they apply.
• Product images and specification summaries are indicative. The published specification and part number on the quotation take precedence.

Orders, payment and trade accounts

• An order is accepted once we confirm it in writing (by email or order acknowledgement).
• We may decline or cancel an order where a product is unavailable, the specifications do not suit the application, or a pricing error has occurred. If we cancel, we refund any amount you have paid for that order.
• Retail orders are payable before dispatch. Payment options are confirmed on your invoice.
• Approved trade accounts are payable within the agreed account terms, normally 30 days from invoice, and must quote a purchase order reference where required.
• We may charge reasonable recovery costs on overdue accounts.

Dispatch, delivery and risk

Stocked lines ordered before 1pm AEST on a business day are normally dispatched the same day. Delivery timeframes are estimates provided by our carriers and are not guaranteed. Risk in the goods passes to you on delivery to the address you provide. Please inspect goods on arrival and report any damage or shortage within 3 business days.

Warranty and Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition, our tooling carries the manufacturer's warranty against defects in materials and workmanship, typically 12 months from delivery unless a different period is stated for a specific product. The warranty does not cover normal wear parts, consumables, incorrect application, overload, unauthorised repair or damage caused by misuse. To make a claim, contact us with the product code, proof of purchase, a description of the fault and, where possible, photographs.

Returns and refunds

• If a product is faulty, not as described, or does not do what we said it would, contact us — we will arrange a repair, replacement or refund in line with the Australian Consumer Law.
• If you have simply changed your mind, we may accept a return of unused, undamaged goods in their original packaging within 14 days of delivery, subject to a restocking charge and return freight at your cost.
• Special-order, sourced, customised and modified items cannot be returned unless they are faulty.

Product information and your responsibilities

You are responsible for confirming that the tool, adaptor or accessory you order suits your valve, hand wheel, stem, torque requirement and site conditions. We are happy to advise, but our advice is based on the information you give us. Always follow the operating manual, torque limits, safety instructions and any site-specific procedures that apply to your workplace.

Limitation of liability

To the extent permitted by law, and excluding any guarantee that cannot be excluded under the Australian Consumer Law, our liability for any claim relating to goods or services we supply is limited to the cost of replacing the goods, supplying equivalent goods, or paying the cost of having the goods repaired or replaced. We are not liable for indirect or consequential loss, including loss of profit, production or downtime. Nothing in these terms limits liability for death or personal injury caused by our negligence.

Intellectual property

The content of this website, including text, specification tables, guides and images, is owned by us or our suppliers and may not be reproduced for commercial purposes without our written permission. Manufacturer brand names and logos remain the property of their respective owners.

Governing law

These terms are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Queensland.

Contact us

Emazing International Pty Ltd, trading as EIT Professional Tools
23 Savannah Street, Palm Cove QLD 4879, Australia
Phone +61 7 4000 0485 · Email sales@specialtools.com.au