Frequently asked questions

About us

What kind of tools does EIT Professional Tools supply?

We supply specialised tooling related to portable, cordless valve actuator tools and accessories as well as a specialised range of cordless torque wrenches.

Ordering and delivery

How do I place an order?

You can request a written quote through our contact form, order by phone on +61 7 4000 0485, or email sales@specialtools.com.au with the product codes you need. Trade customers can also issue a purchase order against an approved account.

How quickly will my order be dispatched?

Stocked items ordered before 1pm AEST are dispatched the same business day from our Palm Cove warehouse. Sourced items are dispatched as soon as they arrive, and the expected date is confirmed in your quote.

Do you ship internationally to the US, Canada, and Oceania?

Yes. We ship to all Australian states and territories, including regional and remote sites, as well as New Zealand, PNG, Canada and the US.Bulky equipment and heavy tooling is quoted with freight calculated to your delivery address.

What are the delivery charges?

Freight is calculated on weight, dimensions and destination as well as the required transport method (land, sea, air) and shown on every quote before you commit. 

Products and standards

Are your tools compliant with Australian and New Zealand standards?

Our tools are engineered and certified to recognized international standards (such as ISO, IEC, and EN), which align with Australian workplace safety and performance requirements. While specific AS/NZS stamps are not required for this category of industrial equipment, full technical specifications and declarations of conformity are available upon request.   

Do you stock spare parts and consumables?

We carry dies, jaws, blades, seals, gloves and replacement components for the ranges we sell, so tooling stays in service rather than being replaced.

How do I know which size or rating I need?

Send the application details — Valve size, valve type, hand wheel or valve stem or key dimensions  — and our team will specify the correct model. Our technical guides explain the common selection criteria in detail.

Trade accounts and pricing

Do you offer trade pricing?

We operate on a strictly direct-to-industry model. Because we supply directly to the end-user market, our baseline prices are tightly calculated and optimised to industry-wholesale levels. 
Workshops, contractors, utilities and maintenance departments can apply for a trade account, which includes 30-day terms and purchase-order processing.

How do I open a trade account?

Submit an account application through our contact page with your business details and ABN. Approval is usually confirmed within one business day.

Are your listed prices inclusive of GST?

Prices shown in the catalogue exclude GST. Quotes itemise the GST component separately so invoices reconcile without manual calculation.

Can you source a product that is not in the catalogue?

Yes. Sourcing specialist, obsolete and low-volume lines is a core part of what we do. Provide the brand, part number, or a description of the application and we will confirm availability and lead time.