Privacy policy

Our commitment

We are an Australian supplier of specialist industrial tooling and we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect through this website, by phone and by email, why we collect it, and the choices you have.

What we collect

When you use this website, send a quote request or place an order, we may collect:

• Your name, business or organisation name and job role;
• Your email address, phone number and, where relevant, a site or delivery address;
• The products, part numbers and quantities you ask us to quote, and any notes about the application, material, sizes or access conditions you describe;
• Order, dispatch and account details for trade customers, including purchase order references;
• Correspondence you send us and records of our replies;
• Basic technical information about your visit, such as the pages you view and the device you use.

The quote request list on this website is kept in your own browser on your device. It is only sent to us when you complete and submit the enquiry form, or when you contact us by phone or email.

How we use your information

• To prepare and send quotes, specifications and pricing;
• To process orders, arrange freight and dispatch, and issue invoices;
• To provide technical advice, calibration notes and after-sales support, including warranty claims;
• To administer trade accounts and meet our accounting and record-keeping obligations;
• To respond to your enquiries and keep you informed about your order or account;
• To improve our product information and website experience.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

When we share information

We share personal information only where it is needed to deliver what you have asked for, including with:

• Freight carriers and couriers used to deliver your order;
• Payment and banking providers that process your payment;
• Manufacturers and suppliers, including overseas suppliers, where a product must be sourced, ordered or warrantied on your behalf;
• Technology providers that host our website, email and business systems, under confidentiality obligations;
• Our professional advisers, or a government agency or court where the law requires it.

Overseas disclosure

Some of the tooling we distribute is manufactured outside Australia. When we place an order, warranty claim or technical query on your behalf, limited details (such as a delivery address or an order reference) may be disclosed to the relevant overseas manufacturer. We take reasonable steps to ensure those parties handle the information consistently with Australian privacy law.

Storage and security

Your information is held in our business systems and those of our service providers. We use access controls, secure connections and staff confidentiality practices to protect it. We keep enquiry, quote and order records for as long as needed to provide support, meet warranty obligations and satisfy tax and record-keeping requirements, then dispose of them securely.

Access and correction

You can ask us for a copy of the personal information we hold about you, or ask us to correct it. Contact us using the details below and we will respond within a reasonable time. There is no charge for making a request, although we may recover reasonable costs for providing a large amount of material.

Cookies and website analytics

This website uses cookies and similar technologies to remember preferences and to understand how visitors use the site. You can control or block cookies in your browser settings; some parts of the site may work less conveniently as a result.

Complaints

If you believe we have handled your personal information incorrectly, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time as our practices or the law change. The current version always appears on this page, with the date it was last updated.

Contact us

Emazing International Pty Ltd, trading as EIT Professional Tools
23 Savannah Street, Palm Cove QLD 4879, Australia
Phone +61 7 4000 0485 · Email sales@specialtools.com.au